Home   About Us   FAQ   Contact Us   Site Map  
 
 
 
 
F.A.Q

General
Open a Trading Account
Online Trading Securities
Settlement
Minimum PC Requirements
 
General
1.  Mercury Straightthru - Online Trading safe?
  All accounts and trading information that you transmit online is secure and private. To ensure the security of data transmission, we adopt proven encryption technology using Secure Sockets Layer(SSL), Firewall and Pin Number. Please see Online Trading Security, for further details.
 
2.  When will my trade orders be executed?
  All trades will be executed during normal Bursa Malaysia Securities Berhad (BMSB) trading hours. In the morning session, the trading hour starts from 9.00 a.m to 12.30 p.m. local time (GMT + 08:00) and for the afternoon session, trading begins from 2.30 p.m to 5.00 p.m. local time (GMT +08:00).
 
3.  Can I place my orders after the specified trading hours?
  Orders placed after 5.00 p.m. local time (GMT +08:00) will be queued for execution on the following trading day when market opens.
 
4.  Is there any membership charge to be paid upon subscription to Mercury Online Services?
  For the moment membership is free.
 
5.  Can I amend or cancel my orders?
  Yes, you are allowed to amend the quantity of your orders and to cancel any of the unmatched orders.
 
6.  Can I create a portfolio of my favorite stocks?
  Yes, you can create a list of favorite stocks and monitor their movement from time to time. Your watchlist will only display all of your favorite stocks. You may add more stocks or delete existing stocks from your watchlist
 
7.  Is Direct Business such as Married Deals allowed through Online Trading?
  No, Online Trading does not facilitate Direct Business activities.
 
8.  What transaction costs will I pay for online trades?
  Online stock trades will be charged Brokerage fee, Clearing Fee and Stamp Duty based on the standard BMSM fee structure.
 
9.  I was disconnected from the Internet in the middle of a transaction. What must I do next?
  You have to re-login again and check your order status. If you have further problem please contact our helpdesk (Tel no. 03-20942828 or 04-3701479) or your Dealer's Representative(s) for further assistance.
 
Open a Trading Account
1.   How can I subscribe to Mercury Direct (Online Trading) Services?
  
  To be able to trade online through Mercury Online Services, you must have the following:
    a.  Trading account and Online Agreement
    You may download the above form from our web-site. All you need to do is to complete the forms and have it witnessed by an Advocate/Solicitor or a Notary Public and return it to us.
    b.  Central Depository System (CDS) Account
    You may request that Mercury mail to you the CDS account application form and you may return it to us duly completed and witnessed by an Advocate/Solicitor or a Notary Public. Alternatively your may request that Mercury opens a nominees qualifier account under our Nominees Companies.
  You may also visit any of our office below to open the accounts
  If you are our existing client and has a trading and a active CDS account with us, the easiest way is to apply online through our web-site (www.mercurystraightthru.com.my).

  PRINCIPAL OFFICE (HQ)
Ground, 1st, 2nd and 3rd Floor, Wisma UMNO
Lorong Bagan Luar Dua
12000 Butterworth, Seberang Perai

Tel: 604 - 3322123 Fax: 604- 3231813/3312195
e-mail : mercury@mersec.com.my
KUALA LUMPUR BRANCH
L-7-2, No 2, Jalan Solaris,
Solarix Mont' Kiara
50480 Kuala Lumpur

Tel: 603- 6203 7227 Fax: 603 - 6203 7117
e-mail : mercurykl@mersec.com.my
 
  MELAKA BRANCH
81B & 83B
Jalan Merdeka
Taman Melaka Raya
75000 Melaka

Tel: 606 - 292 1898 Fax: 606 - 292 6898
JOHOR BAHRU BRANCH
Menara Pelangi,
Suite 17.1, Level 17,
Jalan Kuning, Taman Pelangi,
80400 Johor Bahru.

Tel:607 - 331 6992 Fax: 607 - 332 2693
Email: mercurykl@mersec.com.my
 
  PENANG BRANCH
2nd Floor, Standard Chartered Bank Chambers,
2 Lebuh Pantai,
10300 Penang.

Tel:604-263 9118 Fax:604-261 2118
SARAWAK BRANCH
1st Floor, 16 Jalan Getah,
96100 Sarikei,
Sarawak.

Tel/Fax:084-659019
 
 
  BAYAN BARU BRANCH
D’Piazza Mall
70-1-22, Jalan Mahsuri
Bandar Bayan Baru
11900 Penang

Tel:604-640 0822 Fax:604-640 0823
 
 
2.  I've submitted my Online Trading Application. What shall I do next? (New Client)
  Our Dealer will call you to arrange for an appointment with you to complete the opening trading account documents, which must be witnessed by the dealer's representatives or approved by officer of Mercury Securities Sdn.Bhd.
 
 
3.  How soon can I trade if I submit application on-line to your company?
  If there is no problem with your documents, it takes approximately 2-3 working days to process your account.
 
 
4.  Do I need to place a deposit to trade?
  Yes, a deposit in cash or shares is required to unable us to set you a trading limit.
 
5.  Can I open a joint trading account for online trading?
  No, In compliance with Bursa Malaysia Depository Sdn Bhd's rules and regulations, joint account is not permitted.
 
 
6.  Can I open more than one trading account with Mercury Securities Sdn. Bhd.?
  Yes, you can open more than one trading account. However, approval is on a case to case basis.
 
 
Online Trading Security
1.  How secure is my information?
  Mercury Online Trading is secured by the Secure Socket Layer ( 128 bit SSL) encryption technology, firewall, user authentication and Pin. Authentication is done based on ID and user password. Mercury Online Service takes special care in maintaining the privacy and security of your information with our two level security system. For example, if you just want to view the live BMSB stock quotes and news updates, Mercury Online Services Secure Trading System requires you to log in whereby you must provide a valid Username and Password. Thus, upon logging in, if you wish to execute a trade order or access to any financial or personal information (applicable only to Mercury Securities Sdn Bhd clients), system will require you to enter a valid Account Number and trading PIN. All information exchanged throughout this process between the server and your browser is encrypted.
 
2.  What is a trading PIN?
  A trading PIN is the Personal Identification Number, which is only known to you and will be used as the security key in order to protect your trading activities from being abused by another party. However , this security feature is optional.
 
3.  What is encryption?
  Encryption is a process of transforming data using an algorithm called cipher to make it unreadable to anyone. Encryption is used to protect your personal and financial information that travel over the internet from any security breach.
 
4.  What is the encryption standard adopted by Mercury Online Services?
  In order to ensure the maximum privacy and security of your account and trading information, we adopt the proven leading encryption standard in World Wide Web transmissions, which is the Secure Sockets Layer (SSL). All sensitive data will be encrypted in the online transaction.
 
5.  What responsibility do I need to take as a customer?
  Trading PINs and password must be kept confidential at all times. We also strongly recommend that all customers change their trading PINs frequently which can be done online easily. You should ensure that no one is physically watching as your PINs or a password is being entered. You should also take precautions in keeping your computers clean and free from viruses that could be used to capture your PIN or password keystrokes.
 
6.  How can I change my PIN number/Password?
  Login to www.mercurystraightthru.com.my, select account management and you will be able to change your PIN number/Password.
 
7.  What must I do if I have forgotten my Password?
  You may click the Forgot Password link in the Login Box and answer the three Security questions. Alternatively, please call our Helpdesk for assistance.
 
8.  What must I do if I have forgotten my PIN number?
  Please call our Helpdesk for assistance and thereafter we shall generate a PIN and email to you.
 
Settlement
1.  When must payment be made for shares bought?
  Payments can be made anytime within the 3 market days settlement period. However, all payments must reach us no later than the third (3rd) market day ( T+3) from the date of transaction by 12.30pm. If payment is not received by due date, the contract will be forced-sold by the Company without notification.
 
2.  What happens if I miss payments for the shares purchased?
  If you miss payment for your purchases, your shares will be forced-sold on the 4th market day from the date of transaction (T+4). A contra charge will be levied on the force-sell contracts. The forced sold value will be set-off against your purchase cost and contra charges.
 
3.  How do I receive my money for my shares sold?
  You will receive the sales proceeds of the shares sold in the form of a cheque favouring your name. Your cheque will be issued on the 3rd market day after the day of your sell transaction (T+3). You can collect the cheque personally on T+3 after 12.30 pm from the counter. Alternatively, you may also request that the cheque be forwarded to your dealer or remisier by signing an authorisation form or you can instruct Mercury to bank in all your sale proceeds to your bank account.
 
4.  How do I pay or receive money for contra gains/losses?
 

Contra gains cheque/payment will be issued on C+3 market days, that is 3 market days from the day of sale/contra. You can collect the cheque on C+3, after 12.30 pm from the counter.
Contra losses are to be settled within the grace period, that is 5 market days from the day of sale/contra (C+5 ). An interest would be charged if payments are made after the grace period.

5.  How do I pay money for the purchases of shares or contra losses?
  You can make payment to the following panel of Banks. All cheques must be made payable to Mercury Securities Sdn.Bhd. Kindly indicate your client code on the deposit slip and fax it to 04-3312195 or just e-mail your bank in confirmation to Mercury.
 
You can bank-in to us directly into any the following Mercury Bank Accounts at your convenience.
 
 
  BANK ACCOUNT PENANG KUALA LUMPUR MELAKA JOHOR BAHRU
  MAYBANK 507116218463 514329332296 504085133001 501011442386
  RHB BANK 20707300006233 21433400015744 20406300005787 20107100161059
  PUBLIC BANK 3102745306 3125418406 3133875515 3143390333
  CIMB BANK 07051153870052 14150013574056 - -
 
  Alternatively, you may come personally to our office to settle your payment at the counter.
 
 
Minimum PC Requirements
  1. A Pentium III 500MHz or above
   
  2. Monitor resolution of 1024x768
 
  3. 512 MB of RAM or more
 
  4. Micosoft Windows 98 or above
 
  5. Internet Explorer Version 5.5 or higher; Mozilla Firefox 2.x
 
 
 
 
 
 
 
 
 
 
 
Copyright ©2009 Mercury Securities Sdn Bhd (113193-W). All Rights Reserved. | Disclaimer | Privacy Policy